Return Policy

Last Updated: Dec. 7, 2024

At CatinaHenley.com, customer satisfaction is a priority. To ensure our customers feel confident in their purchases, we offer the following return policy for both physical and digital products:

1. Physical Products

Eligibility:

Returns are accepted within 30 days of delivery.

Products must be unused, in their original packaging, and in resellable condition.

Process:

To initiate a return, please contact us at [email protected] with your order number and reason for the return.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds:

Once the returned item is received and inspected, a refund will be issued to your original payment method within 7-10 business days.

2. Digital Products

We understand that purchasing digital products can be a significant decision. To provide peace of mind, we offer a 7-day "Buyer’s Remorse" Refund Guarantee.

Eligibility: Refunds for digital products must be requested within 7 days of purchase. The product must not have been significantly downloaded, used, or completed.

Process:To request a refund, email us at [email protected] with your purchase details and reason for the refund.

Access to the digital product will be revoked upon refund issuance.

Exceptions: No refunds will be issued beyond the 7-day period.

Additional Notices

Shipping Damage (Physical Products):

If your product arrives damaged, please contact us within 7 days of receipt with photos of the damage for a replacement or refund.

Chargebacks:

We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Unauthorized chargebacks will be disputed.

Limitations:

This policy applies only to products purchased directly from CatinaHenley.com.

Third-party products or services linked on our Site may have their own policies.

Contact Us

If you have any questions about our policies, please reach out to:Catina Henley

Email: [email protected]

Mailing Address: PO Box 331 Grand Bay, AL 36541

Thank you for choosing CatinaHenley.com.

We’re here to support your journey!